OLicense Troubleshooting Guide

This comprehensive guide covers troubleshooting common issues with OLicense servers, including enterprise integration problems, database connectivity issues, clustering failures, and Vantage monitoring challenges.

Common Issues Overview

OLicense troubleshooting typically involves these main categories:

Issue Category	Common Symptoms	Impact Level
License Server Issues	Server startup failures, license checkout errors	High
Database Connectivity	Connection timeouts, replication lag, corruption	Critical
Enterprise Integration	LDAP authentication failures, API errors	Medium
Clustering Problems	Split-brain scenarios, failover issues, sync problems	Critical
Performance Issues	Slow responses, memory leaks, high CPU usage	Medium
Vantage Integration	Monitoring gaps, alert failures, data inconsistencies	Medium

License Server Issues

Issue: OLicense Server Won't Start

Symptoms:

Service fails to start
Port binding errors
Configuration validation failures
License file corruption errors

Diagnosis:

# Check service status
systemctl status olicense
journalctl -u olicense -f

# Check configuration file syntax
/opt/olicense/bin/olicense-server --verify-config
/opt/olicense/bin/olicense-server --test-config /opt/olicense/config/olicense.conf

# Check port availability
netstat -tuln | grep 27015
lsof -i :27015

# Validate license files
/opt/olicense/bin/olicense-verify --license-file /opt/olicense/licenses/master.lic

Solutions:

Fix Configuration Issues:

# Backup current config
cp /opt/olicense/config/olicense.conf /opt/olicense/config/olicense.conf.backup

# Reset to default configuration
/opt/olicense/bin/olicense-server --generate-default-config > /opt/olicense/config/olicense.conf

# Validate configuration step by step
/opt/olicense/bin/olicense-server --validate-section SERVER
/opt/olicense/bin/olicense-server --validate-section DATABASE
/opt/olicense/bin/olicense-server --validate-section LICENSING

Fix Port Conflicts:

# Find process using the port
sudo lsof -i :27015
sudo kill -9 <PID>

# Or change OLicense port
sed -i 's/Port = 27015/Port = 27016/' /opt/olicense/config/olicense.conf

Fix License File Issues:

# Check license file permissions
ls -la /opt/olicense/licenses/
chmod 644 /opt/olicense/licenses/*.lic
chown olicense:olicense /opt/olicense/licenses/*.lic

# Validate license file integrity
/opt/olicense/bin/olicense-verify --comprehensive /opt/olicense/licenses/master.lic

# Regenerate license cache
rm -rf /opt/olicense/cache/licenses/*
/opt/olicense/bin/olicense-server --rebuild-license-cache

Issue: License Checkout Failures

Symptoms:

Users unable to checkout licenses
"License server unavailable" errors
Timeout errors during checkout
License conflicts

Diagnosis:

# Check available licenses
curl -s http://localhost:8443/api/licenses/available | jq '.'

# Monitor license usage in real-time
tail -f /opt/olicense/logs/usage.log

# Test license checkout manually
/opt/olicense/bin/olicense-client --checkout --feature "MATLAB" --user "testuser"

# Check license server connectivity from client
telnet olicense-server.company.com 27015

Solutions:

Fix License Pool Issues:

# Check license pool status
curl -s http://localhost:8443/api/licenses/pool-status | jq '.'

# Recalculate license pools
curl -X POST http://localhost:8443/api/licenses/recalculate-pools

# Force release stuck licenses
curl -X POST http://localhost:8443/api/licenses/force-release \
    -H "Content-Type: application/json" \
    -d '{"feature": "MATLAB", "user": "stuck_user"}'

Fix Client Connectivity:

# Update client configuration
echo "SERVER=olicense-server.company.com:27015" > /opt/client/olicense.conf
echo "TIMEOUT=60" >> /opt/client/olicense.conf
echo "RETRY_COUNT=3" >> /opt/client/olicense.conf

# Test network connectivity
ping olicense-server.company.com
traceroute olicense-server.company.com
nmap -p 27015 olicense-server.company.com

Database Connectivity Issues

Issue: Database Connection Failures

Symptoms:

"Cannot connect to database" errors
License server fails to start with database errors
Replication lag alerts
Database timeout errors

Diagnosis:

# Test database connectivity
psql -h olicense-db-primary -U olicense -d olicense -c "SELECT 1;"

# Check database status
pg_isready -h olicense-db-primary -p 5432
systemctl status postgresql

# Monitor database connections
psql -h olicense-db-primary -U olicense -d olicense -c "
SELECT 
    client_addr, 
    state, 
    COUNT(*) 
FROM pg_stat_activity 
WHERE datname = 'olicense' 
GROUP BY client_addr, state;"

# Check replication status
psql -h olicense-db-primary -U olicense -d olicense -c "
SELECT 
    client_addr, 
    state, 
    sent_lsn, 
    write_lsn, 
    flush_lsn, 
    replay_lsn 
FROM pg_stat_replication;"

Solutions:

Fix Connection Pool Issues:

# Increase connection limits in PostgreSQL
echo "max_connections = 400" >> /etc/postgresql/15/main/postgresql.conf
echo "shared_buffers = 512MB" >> /etc/postgresql/15/main/postgresql.conf
systemctl restart postgresql

# Adjust OLicense connection pool
sed -i 's/ConnectionPool = 50/ConnectionPool = 100/' /opt/olicense/config/olicense.conf
systemctl restart olicense

Fix Replication Issues:

# Check replication lag
psql -h olicense-db-standby -U olicense -d olicense -c "
SELECT 
    CASE 
        WHEN pg_last_wal_receive_lsn() = pg_last_wal_replay_lsn() 
        THEN 0 
        ELSE EXTRACT (EPOCH FROM now() - pg_last_xact_replay_timestamp()) 
    END AS log_delay;"

# Restart replication if stuck
systemctl stop postgresql  # on standby
rm -rf /var/lib/postgresql/15/main
pg_basebackup -h olicense-db-primary -D /var/lib/postgresql/15/main -U replicator -P -W
systemctl start postgresql

Database Performance Tuning:

-- Optimize for OLicense workload
-- Execute on primary database

-- Update table statistics
ANALYZE license_usage;
ANALYZE license_servers;
ANALYZE user_sessions;

-- Rebuild indexes if fragmented
REINDEX INDEX CONCURRENTLY idx_licenses_status_user;
REINDEX INDEX CONCURRENTLY idx_licenses_feature_time;

-- Update PostgreSQL configuration
ALTER SYSTEM SET effective_cache_size = '2GB';
ALTER SYSTEM SET work_mem = '256MB';
ALTER SYSTEM SET maintenance_work_mem = '512MB';
SELECT pg_reload_conf();

Issue: Database Corruption

Symptoms:

Checksum failures
Index corruption errors
Data inconsistency between primary and standby
License count discrepancies

Diagnosis:

# Check database integrity
psql -h olicense-db-primary -U olicense -d olicense -c "
SELECT 
    schemaname, 
    tablename, 
    pg_size_pretty(pg_total_relation_size(schemaname||'.'||tablename)) as size 
FROM pg_tables 
WHERE schemaname = 'public' 
ORDER BY pg_total_relation_size(schemaname||'.'||tablename) DESC;"

# Check for corruption
pg_checksums --check -D /var/lib/postgresql/15/main

# Verify table consistency
psql -h olicense-db-primary -U olicense -d olicense -c "
SELECT 
    tablename, 
    n_tup_ins, 
    n_tup_upd, 
    n_tup_del, 
    n_live_tup, 
    n_dead_tup 
FROM pg_stat_user_tables;"

Solutions:

Repair Minor Corruption:

# Rebuild corrupted indexes
psql -h olicense-db-primary -U olicense -d olicense -c "
REINDEX TABLE license_usage;
REINDEX TABLE license_servers;
REINDEX TABLE user_sessions;"

# Update table statistics
psql -h olicense-db-primary -U olicense -d olicense -c "
VACUUM ANALYZE license_usage;
VACUUM ANALYZE license_servers;
VACUUM ANALYZE user_sessions;"

Restore from Backup (Major Corruption):

# Stop OLicense servers
systemctl stop olicense

# Restore database from backup
systemctl stop postgresql
rm -rf /var/lib/postgresql/15/main/*
pg_basebackup -h backup-server -D /var/lib/postgresql/15/main -U postgres
systemctl start postgresql

# Verify restoration
psql -h localhost -U olicense -d olicense -c "SELECT COUNT(*) FROM license_usage;"
systemctl start olicense

Enterprise Integration Issues

Issue: LDAP Authentication Failures

Symptoms:

Users cannot authenticate via LDAP
"Invalid credentials" errors for valid users
LDAP connection timeouts
Group membership not recognized

Diagnosis:

# Test LDAP connectivity
ldapsearch -x -H ldap://ldap.company.com -D "cn=olicense,ou=service,dc=company,dc=com" -W -b "dc=company,dc=com" "(uid=testuser)"

# Check LDAP configuration in OLicense
curl -s http://localhost:8443/api/auth/ldap/status | jq '.'

# Monitor LDAP authentication logs
tail -f /opt/olicense/logs/auth.log | grep LDAP

# Test user authentication
curl -X POST http://localhost:8443/api/auth/login \
    -H "Content-Type: application/json" \
    -d '{"username": "testuser", "password": "testpass", "method": "ldap"}'

Solutions:

Fix LDAP Configuration:

# Update LDAP settings in OLicense config
cat >> /opt/olicense/config/olicense.conf << EOF

[LDAP]
LDAPEnabled = true
LDAPServer = ldap://ldap.company.com:389
LDAPBindDN = cn=olicense,ou=service,dc=company,dc=com
LDAPBindPassword = service_password
LDAPBaseDN = dc=company,dc=com
LDAPUserFilter = (uid=%s)
LDAPGroupFilter = (member=%s)
LDAPUserAttributes = uid,cn,mail,employeeNumber
LDAPGroupAttributes = cn,description
LDAPTimeout = 30
LDAPSSLEnabled = true
LDAPSSLVerify = false

EOF

Fix SSL/TLS Issues:

# Download LDAP server certificate
openssl s_client -showcerts -connect ldap.company.com:636 < /dev/null | \
    openssl x509 -outform PEM > /opt/olicense/certs/ldap-ca.pem

# Update certificate trust store
cat /opt/olicense/certs/ldap-ca.pem >> /etc/ssl/certs/ca-certificates.crt
update-ca-certificates

Fix Group Mapping:

# Configure group mapping
curl -X POST http://localhost:8443/api/auth/groups/mapping \
    -H "Content-Type: application/json" \
    -d '{
        "mappings": [
            {"ldap_group": "engineering", "olicense_role": "power_user"},
            {"ldap_group": "managers", "olicense_role": "admin"},
            {"ldap_group": "contractors", "olicense_role": "basic_user"}
        ]
    }'

Issue: API Integration Problems

Symptoms:

API calls return authentication errors
Rate limiting errors
Timeout errors on API requests
Malformed response data

Diagnosis:

# Test API endpoint availability
curl -I http://localhost:8443/api/health

# Check API authentication
curl -X POST http://localhost:8443/api/auth/token \
    -H "Content-Type: application/json" \
    -d '{"username": "api_user", "password": "api_password"}'

# Monitor API request logs
tail -f /opt/olicense/logs/api.log | grep ERROR

# Test specific API endpoints
curl -H "Authorization: Bearer $TOKEN" \
    http://localhost:8443/api/licenses/available | jq '.'

Solutions:

Fix API Authentication:

# Generate new API key
curl -X POST http://localhost:8443/api/auth/api-keys \
    -H "Authorization: Bearer $ADMIN_TOKEN" \
    -H "Content-Type: application/json" \
    -d '{"name": "integration_key", "permissions": ["read", "write"], "expires": "2025-12-31"}'

# Update API rate limits
sed -i 's/APIRateLimit = 100/APIRateLimit = 1000/' /opt/olicense/config/olicense.conf
systemctl restart olicense

Fix API Performance:

# Enable API caching
cat >> /opt/olicense/config/olicense.conf << EOF

[API]
CachingEnabled = true
CacheTTL = 300
CacheSize = 128MB
CompressionEnabled = true
KeepAliveEnabled = true
MaxRequestSize = 10MB

EOF

Clustering and High Availability Issues

Issue: Split-Brain Scenarios

Symptoms:

Multiple servers claiming to be primary
Inconsistent license counts between nodes
Client applications getting different responses
Cluster status shows conflicts

Diagnosis:

# Check cluster status on all nodes
for node in olicense-primary-01 olicense-secondary-01; do
    echo "Checking $node:"
    curl -s http://$node:8443/api/cluster/status | jq '.role, .cluster_state'
    echo ""
done

# Check arbitrator status
curl -s http://olicense-arbitrator-01:8443/api/arbitrator/status | jq '.'

# Monitor cluster communication
tcpdump -i eth0 -n port 27015 | grep -E "(primary|secondary|arbitrator)"

Solutions:

Immediate Split-Brain Resolution:

# Stop all cluster nodes
for node in olicense-primary-01 olicense-secondary-01; do
    ssh $node "systemctl stop olicense"
done

# Start arbitrator first
ssh olicense-arbitrator-01 "systemctl start olicense"
sleep 30

# Start primary with cluster reset
ssh olicense-primary-01 "/opt/olicense/bin/olicense-server --cluster-reset --start"
sleep 60

# Start secondary
ssh olicense-secondary-01 "systemctl start olicense"

# Verify cluster health
curl -s http://olicense-primary-01:8443/api/cluster/status | jq '.cluster_health'

Prevent Future Split-Brain:

# Configure split-brain prevention
cat >> /opt/olicense/config/olicense.conf << EOF

[SPLIT_BRAIN_PREVENTION]
QuorumRequired = true
MinimumNodes = 2
ArbitratorRequired = true
NetworkPartitionDetection = true
AutoQuarantine = true
QuarantineTimeout = 300

EOF

Issue: Failover Not Working

Symptoms:

Secondary server doesn't take over when primary fails
Manual failover commands fail
Clients unable to reconnect after failover
Database connection issues during failover

Diagnosis:

# Test failover mechanism
curl -X POST http://olicense-secondary-01:8443/api/cluster/test-failover

# Check database connectivity from secondary
ssh olicense-secondary-01 "psql -h olicense-db-standby -U olicense -d olicense -c 'SELECT 1;'"

# Verify load balancer configuration
curl -s http://load-balancer:8443/api/pools/olicense/status

# Check network connectivity between nodes
for node in olicense-primary-01 olicense-secondary-01; do
    ping -c 3 $node
    telnet $node 27015
done

Solutions:

Fix Failover Configuration:

# Update failover settings
sed -i 's/FailoverTimeout = 90/FailoverTimeout = 60/' /opt/olicense/config/olicense.conf
sed -i 's/FailoverEnabled = false/FailoverEnabled = true/' /opt/olicense/config/olicense.conf

# Configure database failover
cat >> /opt/olicense/config/olicense.conf << EOF

[DATABASE_FAILOVER]
PrimaryDB = olicense-db-primary:5432
StandbyDB = olicense-db-standby:5432
FailoverTimeout = 60
AutoPromoteStandby = true
HealthCheckInterval = 30

EOF

Test Failover Procedure:

# Manual failover test script
#!/bin/bash

echo "Testing failover procedure..."

# Simulate primary failure
ssh olicense-primary-01 "systemctl stop olicense"

# Wait for automatic failover
sleep 120

# Verify secondary became primary
SECONDARY_STATUS=$(curl -s http://olicense-secondary-01:8443/api/cluster/status | jq -r '.role')
if [ "$SECONDARY_STATUS" = "primary" ]; then
    echo "Failover successful"
else
    echo "Failover failed"
    exit 1
fi

# Test license functionality
curl -s http://olicense-secondary-01:8443/api/licenses/test-checkout | jq '.'

Performance Issues

Issue: High Memory Usage

Symptoms:

OLicense server consuming excessive memory
Out of memory errors
System becoming unresponsive
Memory leaks in long-running processes

Diagnosis:

# Monitor OLicense memory usage
ps aux | grep olicense
top -p $(pgrep olicense-server)

# Check for memory leaks
valgrind --tool=massif /opt/olicense/bin/olicense-server --test-mode

# Analyze memory allocation
curl -s http://localhost:8443/api/system/memory | jq '.'

# Check Java heap usage (if applicable)
jstat -gc $(pgrep java)

Solutions:

Optimize Memory Configuration:

# Adjust memory limits
cat >> /opt/olicense/config/olicense.conf << EOF

[MEMORY]
MaxHeapSize = 2GB
InitialHeapSize = 512MB
CacheSize = 256MB
BufferSize = 64MB
GCAlgorithm = G1GC

EOF

# System-level memory optimization
echo "vm.swappiness = 10" >> /etc/sysctl.conf
echo "vm.dirty_ratio = 15" >> /etc/sysctl.conf
sysctl -p

Implement Memory Monitoring:

# Create memory monitoring script
cat > /opt/olicense/scripts/memory-monitor.sh << 'EOF'
#!/bin/bash

MEMORY_THRESHOLD=80
MEMORY_USAGE=$(free | grep Mem | awk '{printf("%.1f", $3/$2 * 100.0)}')

if (( $(echo "$MEMORY_USAGE > $MEMORY_THRESHOLD" | bc -l) )); then
    echo "High memory usage detected: ${MEMORY_USAGE}%"
    
    # Force garbage collection
    curl -X POST http://localhost:8443/api/system/gc
    
    # Clear caches
    curl -X POST http://localhost:8443/api/system/clear-cache
    
    # Log memory status
    curl -s http://localhost:8443/api/system/memory >> /var/log/olicense/memory.log
fi
EOF

chmod +x /opt/olicense/scripts/memory-monitor.sh

# Schedule memory monitoring
echo "*/5 * * * * /opt/olicense/scripts/memory-monitor.sh" | crontab -

Issue: Database Performance Problems

Symptoms:

Slow license checkout/checkin operations
Database query timeouts
High database CPU usage
Long-running queries

Diagnosis:

-- Check slow queries
SELECT 
    query,
    mean_exec_time,
    calls,
    total_exec_time
FROM pg_stat_statements 
WHERE mean_exec_time > 1000  -- queries taking more than 1 second
ORDER BY mean_exec_time DESC 
LIMIT 10;

-- Check table sizes and bloat
SELECT 
    schemaname,
    tablename,
    pg_size_pretty(pg_total_relation_size(schemaname||'.'||tablename)) as size,
    n_dead_tup,
    n_live_tup,
    ROUND(n_dead_tup * 100.0 / NULLIF(n_live_tup + n_dead_tup, 0), 2) as bloat_percentage
FROM pg_stat_user_tables 
ORDER BY pg_total_relation_size(schemaname||'.'||tablename) DESC;

-- Check index usage
SELECT 
    indexrelname,
    idx_tup_read,
    idx_tup_fetch,
    idx_scan
FROM pg_stat_user_indexes 
WHERE idx_scan = 0;  -- unused indexes

Solutions:

Optimize Database Queries:

-- Add missing indexes
CREATE INDEX CONCURRENTLY idx_license_usage_checkout_time_feature 
ON license_usage(checkout_time, feature_name) 
WHERE status = 'active';

CREATE INDEX CONCURRENTLY idx_user_sessions_last_activity 
ON user_sessions(last_activity) 
WHERE status = 'active';

-- Optimize frequently used queries
CREATE OR REPLACE VIEW active_licenses AS
SELECT 
    l.feature_name,
    l.user_id,
    l.checkout_time,
    u.username,
    u.department
FROM license_usage l
JOIN users u ON l.user_id = u.id
WHERE l.status = 'active';

Database Maintenance:

# Automated database maintenance script
cat > /opt/olicense/scripts/db-maintenance.sh << 'EOF'
#!/bin/bash

# Vacuum and analyze tables
psql -h olicense-db-primary -U olicense -d olicense -c "
VACUUM ANALYZE license_usage;
VACUUM ANALYZE user_sessions;
VACUUM ANALYZE license_servers;
"

# Update table statistics
psql -h olicense-db-primary -U olicense -d olicense -c "
ANALYZE;
"

# Check for bloated tables
psql -h olicense-db-primary -U olicense -d olicense -c "
SELECT 
    tablename,
    pg_size_pretty(pg_total_relation_size(tablename)) as size
FROM pg_tables 
WHERE schemaname = 'public' 
ORDER BY pg_total_relation_size(tablename) DESC;
"
EOF

# Schedule maintenance
echo "0 2 * * 0 /opt/olicense/scripts/db-maintenance.sh" | crontab -

Vantage Integration Issues

Issue: Monitoring Data Missing

Symptoms:

Vantage dashboard showing incomplete data
Missing license usage metrics
Agent connection failures
Data synchronization delays

Diagnosis:

# Check vantage-agent status
vantage-agent status --detailed

# Test connectivity to Vantage cloud
vantage-agent test-connection

# Check OLicense API connectivity
curl -H "Authorization: Bearer $(vantage-agent get-token)" \
    http://localhost:8443/api/licenses/usage | jq '.'

# Monitor agent logs
tail -f /var/log/vantage-agent/olicense.log | grep ERROR

Solutions:

Fix Agent Configuration:

# Reconfigure vantage-agent for OLicense
vantage-agent configure \
    --server-type olicense \
    --server-host localhost \
    --server-port 8443 \
    --api-endpoint "/api" \
    --ssl-verify false \
    --collection-interval 30

# Update authentication
vantage-agent auth reset
vantage-agent auth configure \
    --method api_key \
    --api-key "your_olicense_api_key"

Fix Data Collection:

# Enable comprehensive data collection
cat > /etc/vantage-agent/olicense-collection.yaml << EOF
collection:
  license_usage:
    enabled: true
    interval: 30
    details: comprehensive
    
  user_sessions:
    enabled: true
    interval: 60
    inactive_threshold: 3600
    
  server_health:
    enabled: true
    interval: 15
    metrics: [cpu, memory, disk, network]
    
  database_metrics:
    enabled: true
    interval: 60
    include_replication: true
    
  cluster_status:
    enabled: true
    interval: 30
    include_failover_status: true
EOF

systemctl restart vantage-agent

Emergency Procedures

Complete System Recovery

#!/bin/bash
# Emergency OLicense recovery procedure

echo "Starting emergency OLicense recovery..."

# Step 1: Stop all services
systemctl stop olicense
systemctl stop postgresql
systemctl stop vantage-agent

# Step 2: Check filesystem integrity
fsck /dev/mapper/vg-olicense
fsck /dev/mapper/vg-postgres

# Step 3: Restore from backup
rsync -avz /backup/olicense/latest/ /opt/olicense/
rsync -avz /backup/postgresql/latest/ /var/lib/postgresql/

# Step 4: Start services in order
systemctl start postgresql
sleep 30
systemctl start olicense
sleep 60
systemctl start vantage-agent

# Step 5: Verify system health
curl -s http://localhost:8443/api/health | jq '.'
vantage-agent status

echo "Recovery completed. Verify system functionality."

License Emergency Access

# Emergency license access for critical operations
/opt/olicense/bin/olicense-server --emergency-mode \
    --bypass-authentication \
    --unlimited-licenses \
    --duration 4_hours \
    --reason "System recovery"

Preventive Maintenance

Automated Health Checks

#!/bin/bash
# Weekly OLicense health check script

# System resources
df -h /opt/olicense /var/lib/postgresql
free -h
iostat -x 1 5

# OLicense specific checks
curl -s http://localhost:8443/api/health/comprehensive | jq '.'
/opt/olicense/bin/olicense-verify --comprehensive

# Database health
psql -h localhost -U olicense -d olicense -c "
SELECT 
    'Database Size' as metric,
    pg_size_pretty(pg_database_size('olicense')) as value
UNION ALL
SELECT 
    'Active Connections',
    COUNT(*)::text
FROM pg_stat_activity 
WHERE datname = 'olicense';"

# Performance analysis
curl -s http://localhost:8443/api/performance/summary | jq '.'

Next Steps

With comprehensive OLicense troubleshooting procedures in place, you should be able to:

Diagnose Issues: Quickly identify root causes of OLicense problems
Resolve Problems: Apply targeted solutions for common issues
Prevent Issues: Implement monitoring and maintenance procedures
Handle Emergencies: Execute recovery procedures when needed

Troubleshooting Best Practice: OLicense enterprise environments involve complex interactions between license servers, databases, clustering, and enterprise integrations. Systematic diagnosis using built-in tools, comprehensive logging, and proactive monitoring through Vantage enables rapid problem resolution. Regular health checks and performance optimization prevent most issues before they impact users.

Common Issues Overview​

License Server Issues​

Issue: OLicense Server Won't Start​

Issue: License Checkout Failures​

Database Connectivity Issues​

Issue: Database Connection Failures​

Issue: Database Corruption​

Enterprise Integration Issues​

Issue: LDAP Authentication Failures​

Issue: API Integration Problems​

Clustering and High Availability Issues​

Issue: Split-Brain Scenarios​

Issue: Failover Not Working​

Performance Issues​

Issue: High Memory Usage​

Issue: Database Performance Problems​

Vantage Integration Issues​

Issue: Monitoring Data Missing​

Emergency Procedures​

Complete System Recovery​

License Emergency Access​

Preventive Maintenance​

Automated Health Checks​

Next Steps​

Common Issues Overview

License Server Issues

Issue: OLicense Server Won't Start

Issue: License Checkout Failures

Database Connectivity Issues

Issue: Database Connection Failures

Issue: Database Corruption

Enterprise Integration Issues

Issue: LDAP Authentication Failures

Issue: API Integration Problems

Clustering and High Availability Issues

Issue: Split-Brain Scenarios

Issue: Failover Not Working

Performance Issues

Issue: High Memory Usage

Issue: Database Performance Problems

Vantage Integration Issues

Issue: Monitoring Data Missing

Emergency Procedures

Complete System Recovery

License Emergency Access

Preventive Maintenance

Automated Health Checks

Next Steps