Manage Your Subscription
View your plan, check resource limits, upgrade, and manage AWS Marketplace subscriptions.
Use the Subscription page to view your current plan, check resource limits, and upgrade when you need more capacity.
Prerequisites
- You are signed in to Vantage with an admin role
- Your organization has an active subscription or free trial
View your current subscription plan
Open Settings
Click the Settings icon (gear) in the bottom-left sidebar.
Select the Subscription tab
Select the Subscription tab.
Review your plan details
Review your plan details, including the plan tier, subscription type, creation date, and whether the subscription is a free trial.
The subscription page shows a status indicator if action is needed, such as when you are on a free trial or an AWS unsubscribe is pending.
Understand plan limits
Each subscription tier defines limits on the resources your organization can use.
| Tier | Seats | Clusters | Storage systems |
|---|---|---|---|
| Starter | 5 | 2 | 2 |
| Teams | 20 | 10 | 10 |
| Pro | 50 | 20 | 20 |
| Enterprise | Unlimited | Unlimited | Unlimited |
AWS Marketplace subscriptions have a fixed limit of 50 seats, 20 clusters, and 20 storage systems.
To check how many resources you are currently using against these limits:
Navigate to Subscription
Navigate to Settings > Subscription.
Compare resource usage
Compare your current cluster count, user count, and storage count against the limits for your tier.
When you reach a limit, Vantage prevents you from creating additional resources of that type. For example, you will see a message such as "You have reached the maximum number of clusters allowed. Please upgrade your subscription to create more clusters."
Upgrade or change plans
Upgrade a cloud subscription
Navigate to Subscription
Navigate to Settings > Subscription.
Review current usage
Review your current tier and resource usage.
Select the upgrade option
Select the option to upgrade your plan.
Confirm the upgrade
Choose the new tier and confirm.
Success looks like this: the subscription change is applied, and the account's resource limits or billing reflect the update.
If you are on a free trial (14 days), upgrading replaces the trial with a paid subscription.
Switch to an AWS Marketplace subscription
Visit AWS Marketplace
Visit the Vantage listing on AWS Marketplace.
Subscribe to Vantage
Subscribe to the Vantage product. AWS redirects you to Vantage with a marketplace token.
Sign in and finalize
Sign in to Vantage. The platform detects the marketplace token and prompts you to finalize the subscription.
Confirm the subscription
Confirm the AWS subscription details. If you had a free trial, it is automatically replaced.
The finalized subscription appears on the Settings > Subscription tab with the type shown as aws.
View billing and usage
Navigate to Subscription
Navigate to Settings > Subscription.
Review billing details
Review the subscription creation date, expiration date (if applicable), and active status.
Access AWS billing (if applicable)
For AWS Marketplace subscriptions, billing is managed through your AWS account. Navigate to the AWS Marketplace console to view invoices and payment history.
For cloud (non-AWS) subscriptions, contact your Vantage account representative for billing details.
Manage an AWS Marketplace subscription
Check subscription status
Navigate to Subscription
Navigate to Settings > Subscription.
Verify subscription type
Verify the subscription type is aws and the status is active.
Check for pending status
If the subscription shows unsubscribe_pending, the cancellation has been initiated through AWS but has not yet taken effect.
Check for a pending subscription
If you recently subscribed through AWS Marketplace and your subscription has not yet activated, Vantage may still be processing the marketplace registration. The Subscription tab shows a pending state until AWS confirms the subscription.
Cancel an AWS subscription
Open AWS Marketplace console
Navigate to the AWS Marketplace console.
Cancel the subscription
Locate the Vantage subscription and select Cancel subscription.
Verify in Vantage
In Vantage, the Subscription tab updates to show the unsubscribe-pending status.
Cancellation is processed by AWS. Access continues until the end of the current billing period.
Check free trial availability
Each organization is eligible for one 14-day free trial on the Starter tier. Once used, the free trial cannot be restarted.
Navigate to Subscription
Navigate to Settings > Subscription.
Check trial eligibility
If no subscription exists, the option to start a free trial is shown when the organization has not previously used one.
Task summary
| Task | Where |
|---|---|
| View current plan and tier | Settings > Subscription |
| Check resource limits for your tier | Settings > Subscription (see tier table above) |
| Upgrade your plan | Settings > Subscription > upgrade option |
| View AWS billing | AWS Marketplace console |
| Cancel an AWS subscription | AWS Marketplace console > Cancel subscription |
| Start a free trial | Settings > Subscription (if eligible) |