Submit a support ticket from the CLI
This guide covers creating, listing, and managing support tickets using the vantage support-ticket CLI command.
Prerequisites
- The Vantage CLI installed and authenticated (see CLI reference)
Available commands
vantage support-ticket [OPTIONS] COMMAND [ARGS]...
| Command | Description |
|---|---|
create | Create a new support ticket |
list | List all support tickets |
get | Get details of a specific support ticket |
update | Update a support ticket |
delete | Delete a support ticket |
Run vantage support-ticket --help or vantage support-ticket <command> --help for full option details.
Create a ticket
vantage support-ticket create \
--title "Connection timeout error when submitting GPU compute jobs" \
--description "Job submissions to cluster prod-gpu-01 fail with a 30s timeout since 2024-06-01. Affects all users. No changes to cluster config." \
--priority high
Choose a priority that matches the impact:
| Priority | When to use |
|---|---|
critical | Full work stoppage, entire system down |
high | Production system down, blocking critical operations |
medium | Feature not working but a workaround exists |
low | Minor issue or enhancement request |
minimal | Cosmetic issue or general question |
List tickets
vantage support-ticket list
Get ticket details
vantage support-ticket get <ticket-id>
Update a ticket
vantage support-ticket update <ticket-id> --priority critical
Delete a ticket
vantage support-ticket delete <ticket-id>